Hello, we are "Your Way P.C. Doc" - Your Local Computer Support Company

As you know, there are a lot of computer related service companies in the North Mississippi area. Some are very large and some are one man bands. We are considered a very small family business with very little overhead and operating expenses.  That is how we are able to provide our customers with the best rates in the Southeast.  We have a staff of highly trained and motivated specialists that apply a personal approach in addressing your computer repair and networking needs.

Getting to know you…
Since the most important part of providing an effective solution is understanding your current situation, we offer a FREE on-site evaluation and future needs assessment. During this time we will inspect your current hardware and software configuration and provide you with our best suggestions and recommendations to meet your needs today, tomorrow and into the future.

This is what we do...

On-Site Service…
Along with a full service repair facility, we can also come to you. We know that unplugging your computer and bringing it to our office isn't always convenient. Give us a call and we'll come to your home or office to perform any needed repairs. In some cases, we may need to take your computer back to our office to complete the repairs. However, we will return the computer when the repairs are done. Down time for a business means you're losing money, so we can often provide same day service to help your office get back on track as quickly as possible. We do not have an hourly rate like most repair companies.  We charge only by the job.  We offer many different price structures to fit your budget and needs. 

Working with your Corporate IT Department…
We will work with your corporate IT staff to provide you with local hands-on support. We have extensive experience working with offsite corporate helpdesk staff to provide complete solutions to all hardware, software and networking issues. If needed, our staff will contact and coordinate any needed repairs or updates that need to be performed at your local office. We know that working with offsite helpdesk staff can be frustrating and time consuming. We will act as the middle man to provide a faster and more efficient solution to help save you time and money.

Maintenance Programs…
We offer maintenance schedules to meet all of your ongoing general computer needs. From connecting to your server remotely to check your daily backups to making scheduled monthly visits to your office to perform needed maintenance. Knowing that we will be at your office on a specific day allows us to address issues that may not warrant a standard service call which will help your office operate more efficiently. This also allows us to address problems we may find before they cause critical downtime and lost productivity.

Our Business Account Response Time…
Our goal is to provide the fastest and most dependable service possible. We work on a first come, first serve basis. If you are in need of emergency service, we can provide a more immediate response at an increased hourly rate of $125 per hour with a one (1) hour minimum. After the first hour we bill per half-hour. We bill our hourly rate for travel time one way per technician.

Net Account Terms…
We offer net billable accounts to business customers that have completed our credit application and have been approved. This process takes two to four weeks to gain approval. Until that process is complete, all new business accounts are on a C.O.D. status unless other arrangements have been made prior to services being rendered.

Our service area...
We provide services to all North Mississippi homes and businesses.  We do not charge a travel fee to come to your home or business.  Most repairs can be done onsite without having to take the computer back to the shop. 

In-House Service…
We provide FREE computer repair and lightning damage estimates! We have never understood why someone would ask you to bring your computer to their office and charge a fee to confirm your fears that your computer isn't working properly - isn't that why you're already there? We don't think adding insult to injury is the best way of doing business. Our rates are simple, we bill by the job and not an hourly rate like most repair companies. 

Turnaround time...
Most in-house work can be completed within just a few days! We carry a wide variety of parts and accessories to get you back up and running in no time. If we need to order a part (special order or limited quantity items) we have warehouses all around the United States and can overnight any item if needed.
 
Hours of Operation…
Our normal service hours are Monday thru Sunday 10:00 a.m. to 10:00 p.m. We do not offer any after hour services for homes.  However, we will provide after hour services to businesses that rely heavily on the network to operate the business.   After hours emergency support is billed at an hourly rate of $125 per hour with a one (1) hour minimum.